Privacy Policy

1. Introduction

Smass Global ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including IT consultancy, software development, web development, mobile app development, and related technology services.

2. Information We Collect

2.1 Personal Information

When you interact with our services, we may collect:

• Name, email address, phone number, and company information
• Billing and payment information (processed securely through trusted third-party providers)
• Project requirements, specifications, and technical details
• Account credentials and authentication data
• Communication preferences and support ticket information

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Referral sources and search keywords
• Cookies and tracking technologies (with your consent)

2.3 Third-Party Integrations

Our services may integrate with payment processors (Paystack, PayPal), communication tools, and analytics providers. Information collected by these third parties is subject to their respective privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process project requests, quotes, and service inquiries
• Manage client accounts, subscriptions, and invoices
• Deliver personalized support and technical assistance
• Send service updates, security notifications, and administrative messages
• Respond to comments, questions, and customer service requests
• Improve our website, services, and user experience
• Conduct analytics and performance monitoring
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who perform functions on our behalf (hosting, payment processing, email delivery, analytics).

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights and the safety of others.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your data.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Objection: Object to certain data processing activities
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@smassglobal.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

For more information, please review our Cookie Policy or contact us for details about our tracking practices.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:

• Active client accounts: retained while the account is active
• Project data: retained for the duration of the project and applicable warranty periods
• Financial records: retained as required by tax and accounting regulations
• Marketing data: retained until you opt out

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: